I was most satisfied with the communication and response time.
The overall quality and features were well thought out.
I was most satisfied in terms of the timely manner of holding to the schedule. They gave a commitment, came with a closing date and they stuck with it.
All in all, the process of building a home with CraftMaster was smooth as butter. Everyone involved was a total pro. They made the process seem very easy and stress free. We are very happy with our new home and would recommend to anyone looking for a great house and a smooth process. We felt like they gave good advice and were operating like a well oiled machine.
I appreciate Carolyn, my salesperson, Donna, who handled our contract and paperwork, and Betsy, our designer. They helped us a lot and went above and beyond my expectations. Betsy helped us to decide the design selections. Before meeting Betsy, we did not know what we wanted. We love everything we picked with her; she is a great employee.
Though our subdivision, Magnolia Green, is wonderful, it was the house and attentive staff at Craftmaster Homes that sold us!
From our initial meeting with the sales staff to closing, our expectations were exceeded. Building or just buying a house is stressful (contract, negotiations, loan approval, closing, etc.) but the Craftmaster team made it easy by exhibiting professionalism, knowledge, and responsiveness. Special kudos to Eileen for making the buying process hassle free by guiding us along and showing that she genuinely cares.
Our positive experience continued after we moved into our new home. As with any new home, we provided a “punch list”. Thank you Tina for going above and beyond for taking care of our concerns in an efficient manner. You rock!
We extend our compliments to everyone at Craftmaster Homes both for the quality of the home’s workmanship and the entire purchasing process. We love our new home and will enjoy it for years to come. We wholeheartedly recommend Craftmaster Homes!
I just wanted to take a moment to review my experience with Craftmaster. I waited some time to do this as I wanted time to live in my new construction and see how issues were handled. It has now been nearly 2 years and I have repeatedly had my expectations exceeded. The entire staff is courteous, and truly act like they care. When I have encountered issues they were taken care of promptly and properly. I recently made a request, and my business with them is completely finished and Tina in customer service was so very helpful and went above and beyond to get me what I needed in the unreasonable short period of time that I wanted it in. On top of that I really have had only about 10% or less of the issues I hear horror stories about from new construction, but the way they were handled kept me from stressing over it. I rarely write online reviews, but I have repeatedly been impressed with the service, both prior and post purchase.
Great experience thus far. I always receive quick answers to any of my questions and have been impressed with everyone I've come into contact with at Craftmaster.
The staff are more than willing to answer our questions and keep us informed of the building process.
I was most satisfied with CraftMaster Homes because of the build schedule and being able to make changes. CraftMaster was very flexible and understanding. They understood that we wanted to be happy in the home. They did everything in their power to be flexible for us.
CraftMaster is a cut above. The quality of the house is a great deal for the money you pay.
Such a positive experience building with Craftmaster- From start to finish we have had superb customer service and quality work that was completed ahead of schedule. Thank you- And a special thanks to our project manager, Terry, who time and time again went above and beyond what was expected to help us create our dream home!
As first time home buyers, we could have not chosen a better builder. From the first time we walked through Craftmaster's Mason plan, we knew we were home. With me being mobilized with the Army, Eileen, Jeff, Betsy, and Terry were so thoughtful and helpful as my wife and I had to make long term decisions very quickly. We could not be any happier! Thank you Craftmaster Homes!