Craftmaster Homes

Customer Care - Emergency Situations

The following items are warranted
for one year by the installing company
(sub-contractor):

  • Appliances
  • Electrical
  • HVAC (Heating and Cooling)
  • Plumbing
  • Fireplace
  • Roofing

In an emergency, we ask that you CONTACT THE INSTALLING COMPANIES DIRECTLY IF SERVICE IS NEEDED. Please refer to your “Sub-Contractor List” which was given to you at your Pre-Settlement Walk-Thru and again at closing for the name and phone numbers of your contractors. In the event that direct contact with any firm listed fails to produce a satisfactory response after a reasonable time, please contact our office at (804) 739-0770 ext.1.

We realize that emergencies can happen at any time, weekdays, weekends, evenings, etc. That is why we have provided emergency contact information for your contractors. However, please remember to call CraftMaster Homes on the following business day to report the emergency, so that we may add it to our Customer Service production schedule and follow-up to ensure that the work is completed. (804) 739-0770 ext.1

An Emergency*, as defined by CraftMaster’s warranty includes:

1. The total loss of heat (both primary and secondary heating sources do not function)
2. The total loss of electricity (not caused by a Dominion VA Power outage)
3. A plumbing leak that requires the main water supply valve to your home to be shut off
4. Total loss of hot water, and you cannot get the water heater pilot light lit again (if gas)
5. Total sewage stoppage
6. Any situation that endangers the occupants of the home

*These items may or may not be covered under your warranty, depending on the nature and/or cause. If it is not covered under any warranty provided, then the homeowner will be responsible for any trip charge and costs incurred to correct the problem. Please use your 2-10 Home Buyers Warranty booklet as a guide.

Kitchen Appliances

Kitchen appliances are warranted by the manufacturer for one year from the closing date of your home (refer to the literature provided by the manufacturer for complete details). It is the homeowner’s responsibility to call the customer service number provided by the manufacturer. When you call, please be prepared to provide the model number, serial number and the date you closed on your home.