Warranty Service Request

1 YEAR

Please Note: This lists are handled in the order that they are received.

THIS ONE YEAR WARRANTY LIST may be submitted anytime during the first eleven months of occupancy. It is strongly recommended that you wait until your home has weathered a hot and a cold season prior to submitting this list. Since many items in your home are only warranted for ONE YEAR, it is important that you return this list prior to that date so that your warranties will be in effect.
PLEASE do not list electrical, plumbing, or HVAC problems on this list as you will need to contact these contractors for service. We are organized to handle warranty lists on a "first come/first serve" basis. However, be assured that we will do everything in our power to address your concerns in a timely manner.

Warranty Service Request Form

Homeowner *

Address *

City *

State *

Zip *

Date Closed *

Email Address *

Primary Phone Number *

Secondary Phone Number *

Location Info

Please describe warranty work to be performed. Be sure to reference the page from your warranty book.

Kitchen

Mud Room

Great Room

Office / Study

Main Bath

1/2 Bath

Owners Suite

Bedroom 2

Bedroom 3

Bedroom 4

Basement

Mechanical Room

Garage

Exterior

Other

I UNDERSTAND THAT BY SUBMITTING THIS REQUEST FORM, IMUST PROVIDE ACCESS TO MY HOME BETWEEN THE HOURS OF 7:00 AM AND 3:00 PM, MONDAY THROUGH FRIDAY, FOR SERVICES TO BE PROVIDED. OUR WARRANTY SERVICE DEPARTMENT DOES NOT WORK ON WEEKENDS.

UPON RECEIPT OF THE SERVICE REQUEST FORM, A REPRESENTATIVE AND/OR SUBCONTRACTOR OF CRAFTMASTER HOMES WILL ADDRESS EACH ITEM AND PREFORM WARRANTY SERVICES ONLY ON THOSE ITEMS COVERED UNDER THE WARRANTY POLICY. PLEASE USE YOUR 2-10 WARRANTY BOOKLET AS A GUIDE WHEN COMPLETING YOUR LIST AS WE USE THIS BOOKLET AS A GUIDE WHEN DETERMINING WRARANTY COVERAGE.

I UNDERSTAND THAT THE WARRANTY PERIOD COVERS TWELVE MONTHS FROM THE DATE OF CLOSING; THEREFORE I AGREE TO SUBMIT THE SERVICE REQUEST FORM (S) IN A TIMELY MANNER.

I UNDERSTAND THAT IN THE EVENT IT IS NECESSARY TO HAVE FURNITURE REMOVED TO PERFORM A SERVICE, IT IS MY RESPONSIBILITY TO MAKE SURE THIS IS DONE PRIOR TO THE ARRIVAL OF THE WARRANTY SERVICE PERSONNEL. NEITHER CRAFTMASTER HOMES NOR ITS SUBCONTRACTORS WILL BE RESPONSIBLE FOR MOVING FURNITURE.

I UNDERSTAND THAT AT NO TIME DURING THE FIRST YEAR, AFTER THE INITIAL ORIENTATION WALKTHROUGH, WILL CRAFTMASTER HOMES BE RESPONSIBLE FOR PAINTING ANY PORTION OF MY HOME. IF SHEETROCK WORK OR CAULKING IS NECESSARY, I UNDSTAND THAT IT IS MY RESPONSIBILTY TO PAINT AFTER SAID WORK HAS BEEN PERFORMED.

I UNDERSTAND THAT SHOULD QUESTIONS OR CONCERNS ARISE, I WILL BRING THESE TO THE ATTENTION OF THE APPROPRIATE PARTY AND/OR THE CUSTOMER SERVICE WARRANTY MANAGER.